Return Refund Policy
Most new, unopened merchandise sold by MoeHobby can be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.
Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase.
Original shipping charges will be fully refunded in the event that the return is the result of an error by Omoehobby. Items must be returned with all components for a full refund.
Written copies of MoeHobby's Return Policy will be provided upon request.
If your order is eligible for online return, you’ll receive a shipping label via email to print, attach and drop it off your return item at the UPS store or dropbox. For more help call us at firstname.lastname@example.org. A customer support associate can get your UPS return started for you, or advise you on other options.
Order is Damaged or Missing Parts
If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at email@example.com within 30 days of delivery for resolution.