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Free Shipping Over $70 to  your country

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info@moehobby.com

Mon-Sat 9am-6pm Eastern

Return Refund Policy

Most new, unopened merchandise sold by MoeHobby can be returned within 30 days of purchase, unless noted in our Return Policy Exceptions.

Returns for purchases with valid proof of purchase will be exchanged, refunded in cash, credited to your account. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy Exceptions. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.

If you're missing your receipt, we may be able to locate it in our system. Receipts for purchases made with a credit or debit card or by check may be located in our system within 30 days of purchase. 

Original shipping charges will be fully refunded in the event that the return is the result of an error by Omoehobby. Items must be returned with all components for a full refund.

Written copies of MoeHobby's Return Policy will be provided upon request.

If your order is eligible for online return, you’ll receive a shipping label via email to print, attach and drop it off your return item at the UPS store or dropbox. For more help call us at info@moehobby.com. A customer support associate can get your UPS return started for you, or advise you on other options.

Order is Damaged or Missing Parts

If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at info@moehobby.com within 30 days of delivery for resolution.

 

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the next business day. If you made an error in your shipping address, please contact us at info@moehobby.com before 5pm EST the day of your order, so the address can be corrected for you. However, we will NOT be able to correct address errors for orders placed between 12am and 5am EST, as it will already be in processing or shipped.
If your order is already processing or has been shipped, we are no longer able to change the address. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. (NOTE: If you upgraded your shipping and the package was returned to us due incorrect address, if you'd like a refund, you will not be reimbursed for upgraded shipping fees)
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